LiveInsightAI™

Privacy Policy

LiveWorld Inc.   Effective Date: August 24, 2026

This Privacy Policy describes how LiveWorld Inc. collects, uses, discloses, and protects information in connection with the LiveInsightAI™ System. It applies to all Authorized Users of the LiveInsightAI™ System and is incorporated by reference into the LiveInsightAI Terms of Service.

1. Scope and Applicability

This Privacy Policy applies to:

All Authorized Users who access or use the LiveInsightAI™ System (the "System").

This Policy does not apply to third-party websites, services, or data sources that the System may reference or link to. LiveWorld is not responsible for the privacy practices of third-party platforms, including social media platforms, forums, and other content sources from which the System ingests publicly available content.

This Policy is incorporated by reference into and forms part of the LiveInsightAI Terms of Service. Defined terms used but not defined here have the meanings given in those documents.

In this Policy, we use the term "personal information" or "personal data" to refer to information that can be used by itself or in combination with other available information to identify or be associated with you. Directly identifying information includes, for example, information such as your name, e-mail address, and date of birth.

You must be 18 years or older and reside in the United States to use the System. We do not knowingly collect sensitive personal information or personal information of children under 18 years of age.

You must be a business professional participating in a trial of the product, intending it to be used for business purpose.

2. Personal Information We Collect

2.1. Account and Identity Information

When an Authorized User account is created, LiveWorld collects:

• Full name and job title;
• Business email address;
• Organization name and department;
• Role designation within the System (e.g., administrator, analyst, reviewer); and
• Login credentials (stored in encrypted form — LiveWorld does not store plaintext passwords).
• Other descriptive information the Authorized User may choose to provide.

2.2. Usage and Interaction Data

LiveWorld automatically collects certain data about how Authorized Users interact with the System, including:

• Log data: IP addresses, browser type, operating system, device identifiers, session timestamps, and pages or features accessed. LiveWorld derives general geographic location (country and region level) from IP addresses for security purposes, including detection of unusual login activity;
• Query data: Conversational queries submitted to the System's AI features, including Discover sessions, BGI review interactions, and annotation activities;
• Usage metrics: Session duration, feature utilization, exchange counts (including for Normal Business Use monitoring and Power User Package administration); and
• Error and diagnostic data: System errors, crash reports, and performance data used to maintain and improve the System.

LiveWorld monitors usage per Authorized User to administer the System, analyze use of the System to affect the System's analysis, to improve or change the System and services, and to manage use, pricing, and fees for the System and our services.

2.3. Inferences Drawn From Personal Information

We generate inferences about Authorized Users based on:

• Queries submitted to the System
• System usage and behavioral data
• Interaction patterns and engagement with System outputs

These inferences are used to create behavioral profiles that personalize and optimize the System's outputs and user experience.

Inferences are processed solely for the following purposes:

• Personalizing the System's responses and outputs
• Improving System performance and functionality
• Internal analytics and product development

We do not sell inferences or use them for cross-context behavioral advertising.

We do not intentionally generate inferences revealing sensitive personal information, including health, race, religion, sexual orientation, or financial status.

2.4. Categories of Personal Information

The following table maps LiveWorld's data collection to the categories of personal information defined under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), for the benefit of California residents.

3. How We Collect Personal Information

The System may collect information from users and users' devices, as follows:

Directly from you. For example, when you create an account, we collect certain information from you as listed in Section 2.1.

Information We Collect Through Automatic Data Collection Technologies. As specified in section 2.2, as you navigate through and interact with the System, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your use of the System including traffic data, location data, logs, and other communication data and the resources that you access and use on the System.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

4. Cookie, Pixel Tags and Similar Technologies

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select that setting, you may be unable to access certain parts of the System. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the System.
• Web Beacons. Pages of the System and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

The System uses cookies and similar tracking technologies to support authentication, session management, and usage analytics. Categories of cookies used include:

These cookies are required to operate the System. You will not be able to access the System if you disable cookies in your browser.

5. How We Use Personal Information

5.1 To Provide and Operate the System

LiveWorld uses collected information to:

• Authenticate Authorized Users and manage account access;
• Deliver the System's intelligence features;
• Monitor, enforce, and administer usage parameters;
• Maintain the security and integrity of the System; and
• Provide technical support and respond to Authorized User inquiries.
• Communicate with the user about elements of their usage, queries, analysis, onboarding information, access expiration notices, and follow-up regarding the user's evaluation experience, etc.

5.2 To Improve the System

LiveWorld may use aggregated and de-identified usage data to:

• Analyze System performance and identify opportunities for improvement;
• Develop new features; and
• Conduct internal research on the effectiveness of AI models, other technology, human services, and analytical and other methodologies and processes.

LiveWorld does not use user personal information from Authorized Users to train general-purpose AI models. Any use of interaction data for AI improvement is conducted on an aggregated and de-identified basis only.

Conversational queries submitted to the System's AI features are processed by LLM models. We do not allow these LLM models to train on any data or activity in our System. The System is hosted on cloud infrastructure systems located in the US.

5.3 To Communicate with Authorized Users

LiveWorld uses contact information to:

• Send administrative communications related to the System, including account notifications, security alerts, throttling notifications, and service updates;
• Notify administrators of system events; and
• Respond to support requests and inquiries.

LiveWorld does not use contact information to send marketing communications without the explicit consent of the recipient. You may opt out of receiving marketing communications from LiveWorld at any time by:

• Clicking the "unsubscribe" link included in any marketing email you receive from LiveWorld; or
• Contacting LiveWorld directly using the contact details at the end of this Policy.

Please note that even if you opt out of marketing communications, LiveWorld may still send you non-promotional messages relating to your use of the System, such as service announcements, administrative notices, and transaction-related communications.

LiveWorld will process your opt-out request as soon as reasonably practicable. Please allow up to 30 days for your preferences to take effect across all communication channels.

5.4 To Comply with Legal Obligations

LiveWorld may process personal data to the extent necessary to:

• Comply with applicable laws and regulations;
• Respond to valid legal process, including subpoenas, court orders, or regulatory requests; and
• Protect the rights, property, or safety of LiveWorld, its clients, or the public.
• To enforce our agreements.

6. Information Sharing and Disclosure

6.1 We Do Not Sell Personal Data

LiveWorld does not sell, rent, or trade personal data of Authorized Users to third parties for their own marketing or commercial purposes.

6.2 Service Providers

LiveWorld shares information with trusted third-party service providers who assist in operating the System, subject to confidentiality and data protection obligations. These include:

• Cloud infrastructure providers for hosting and data storage;
• AI LLM model providers for data processing;
• Content data providers for content ingestion; and
• Security and monitoring service providers for System integrity and threat detection.

All service providers are contractually prohibited from using LiveWorld data for their own purposes beyond the scope of their service agreements.

6.3 Legal Requirements

LiveWorld may disclose personal data if required to do so by law, regulation, legal process, or governmental request, or where necessary to protect the rights, property, or safety of LiveWorld, or others. LiveWorld will endeavor to notify the affected Authorized Users prior to disclosure where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of LiveWorld's assets, personal data may be transferred as part of that transaction. LiveWorld will notify affected Authorized Users prior to any such transfer and ensure the acquiring entity is bound by privacy obligations no less protective than this Policy.

7. Data Retention

LiveWorld retains different categories of data for different periods based on operational necessity and legal requirements:

LiveWorld retains personal data and other data processed through the System only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable law. Where no specific retention period is prescribed by law or contract, LiveWorld will retain data for the period reasonably necessary to provide the System and related services, after which the data will be securely deleted or anonymized in accordance with LiveWorld's internal data retention policies.

Following expiration of the applicable retention period, LiveWorld will securely delete or anonymize personal data unless retention is required by applicable law.

Please note that LiveWorld may be required to retain certain data for a minimum period under applicable law, and such data will not be deleted prior to the expiration of the legally mandated retention period.

8. Security

LiveWorld implements industry-standard technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. These measures are designed to provide a level of security appropriate to the nature of the personal data processed and the risks involved and are regularly reviewed and updated in accordance with evolving industry standards and best practices.

No method of transmission or storage can be considered 100% secure. While LiveWorld uses commercially reasonable measures to protect personal data, LiveWorld cannot guarantee absolute security. Authorized Users are responsible for maintaining the security of their login credentials.

In the event of a personal data breach that is likely to result in risk to individuals' rights and freedoms, LiveWorld will notify affected Authorized Users without undue delay and in accordance with applicable law.

9. Your Privacy Rights

Depending on the jurisdiction in which an Authorized User is located, they may have the following rights with respect to their personal data:

Right of access

The right to request confirmation of whether LiveWorld processes personal data about you and, if so, to receive a copy of that data.

Right to rectification

The right to request correction of inaccurate or incomplete personal data. Authorized Users may update their account information directly within the System.

Right to erasure

The right to request deletion of personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected. Note that some data may be retained to comply with legal obligations or for legitimate business purposes as described in Section 7.

Right to restriction of processing

The right to request that LiveWorld limit processing of personal data in certain circumstances, such as while a rectification request is pending.

Right to data portability

The right to receive personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.

Right to object

The right to object to processing of personal data based on legitimate interests. LiveWorld will honor such objections unless there are compelling legitimate grounds for the processing that override the individual's interests.

Right not to be subject to automated decision-making

LiveWorld does not make decisions about individuals that have legal or similarly significant effects based solely on automated processing without human review.

California residents have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to know

The right to request disclosure of: (a) the categories and specific pieces of personal information collected; (b) the categories of sources from which it was collected; (c) the business or commercial purpose for collection; and (d) the categories of third parties with whom it is shared. See Section 2.4 for the CCPA/CPRA category mapping.

Right to delete

The right to request deletion of personal information collected, subject to certain exceptions including where retention is required for legal compliance, security, or to complete a transaction.

Right to correct

The right to request correction of inaccurate personal information maintained by LiveWorld.

Right to opt out of sale or sharing

LiveWorld does not sell personal information and does not share personal information for cross-context behavioral advertising.

Right to limit use of sensitive personal information

California residents have the right to direct LiveWorld to limit the use of sensitive personal information to that which is necessary to perform the services requested. LiveWorld uses login credentials (the only sensitive personal information it collects) solely for authentication purposes and does not use or disclose them for any other purpose.

Right to non-discrimination

LiveWorld will not discriminate against any California resident for exercising their privacy rights, including by denying access to the System, charging different prices, or providing a different level of service.

California's "Shine the Light" Law

California Civil Code Section 1798.83 permits California resident users to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes (if any). To make such a request, please email us at liveinsightai-privacy@liveworld.com.

10. How to Exercise Privacy Rights / Response Timing and Format

If you would like to exercise any of these rights please contact us:

• Calling us at 1-800-301-9507
• Emailing us at liveinsightai-privacy@liveworld.com

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations.

Your request must:

• Provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of such person; and
• Describe your request with sufficient detail for us to properly understand, evaluate, and respond to it.

If you wish to submit a verifiable consumer request on behalf of another individual, we will also need sufficient information to verify that the individual is the person about whom we collected personal information and that you are authorized to submit the request on their behalf. For requests to know, access, correct or delete personal information, we may ask you to provide sufficient evidence to show that you have provided the authorized agent signed permission to act on your behalf, verified your own identity directly with us pursuant to the instructions set forth in this Policy, and directly confirmed with us that you provided the authorized agent permission to submit the request on your behalf.

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at liveinsightai-privacy@liveworld.com.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Financial incentives: LiveWorld does not offer any financial incentive or price difference in exchange for the collection, retention, or sale of personal information.

Appeals

If LiveWorld denies a privacy rights request, you may have the right to appeal that decision depending on your jurisdiction. To appeal, submit your request to liveinsightai-privacy@liveworld.com with the subject line Privacy Rights Appeal and a description of the original request and the basis for your appeal. LiveWorld will respond within 45 days. If the appeal is denied, you may have the right to lodge a complaint with the relevant data protection authority.

11. International Data Transfers

LiveWorld is headquartered in the United States. Personal data collected in connection with the System may be transferred to and processed in the United States and other countries where LiveWorld or its service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

Where LiveWorld transfers personal data from the European Economic Area, United Kingdom, or Switzerland to countries not recognized as providing adequate protection, LiveWorld relies on the following transfer mechanisms:

• Standard Contractual Clauses (SCCs) as adopted by the European Commission; and
• The UK International Data Transfer Agreement (IDTA) for transfers from the United Kingdom.

Authorized Users may request copies of applicable transfer mechanisms by contacting legal@liveworld.com.

12. Users located in the European Economic Area or the United Kingdom

For Authorized Users located in the European Economic Area or the United Kingdom, LiveWorld processes personal data on the following legal bases:

Contract performance. Processing necessary to provide the System under the Terms of Service.

Legitimate interests. Processing for security monitoring, fraud prevention, System improvement, and usage analytics, where these interests are not overridden by the individual's rights.

Legal obligation. Processing required to comply with applicable law.

Consent. Where LiveWorld has obtained explicit consent for a specific processing activity (e.g., optional communications). Consent can be withdrawn at any time, which will not affect the lawfulness of any processing carried out prior to such withdrawal.

Your Rights and Choices

As provided under applicable law and subject to any limitations in such law, Authorized Users located in the European Economic Area or the United Kingdom have the following rights:

Access. You may ask LiveWorld to provide you with a copy of the personal data it maintains about you, including a machine-readable copy of the personal data you have directly provided, and request certain information about its processing.

Rectification. You may ask LiveWorld to update and correct inaccuracies in your personal data, or to complete information you believe is incomplete.

Erasure. You may ask LiveWorld to anonymize or delete your personal data, under certain conditions.

Restrict Processing. You may request that LiveWorld restrict the processing of your personal data, under certain conditions.

Object to Processing. You may object to LiveWorld's processing of your personal data, under certain conditions.

Data Portability. You may request that LiveWorld transfer the personal data it has collected to another organization, or directly to you, under certain conditions.

Consent Withdrawal. You may withdraw any consent you previously provided to LiveWorld at any time and free of charge. LiveWorld will apply your preferences going forward. This will not affect the lawfulness of any processing carried out prior to withdrawal.

Right Not to Be Subject to Automated Individual Decision-Making. You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact LiveWorld using the contact details at the end of this Privacy Policy. Please provide sufficient information to identify yourself, including your full name and any additional identity information LiveWorld may reasonably request, and specify the right you wish to exercise and the information to which your request relates. LiveWorld reserves the right to verify your identity in connection with any such request.

LiveWorld will endeavor to comply with your request as soon as reasonably practicable. Please note that applicable law may contain exceptions and limitations to each of these rights, and LiveWorld may reject your request to the extent permitted by law.

Please also note that LiveWorld may need to retain certain data for record-keeping purposes or to complete transactions initiated prior to your request. There may also be residual data that remains in LiveWorld's databases and records that cannot be removed, as well as certain data that LiveWorld may need to retain or restrict from review for legal, security, or other reasons.

How to Contact the Appropriate Authority

LiveWorld hopes to resolve any query or concern you raise about its use of your personal data. If you are located in the EEA or the United Kingdom and wish to report a complaint, or if you feel that LiveWorld has not addressed your concern in a satisfactory manner, you have the right under the GDPR to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where you believe an incident took place.

The EU Commission maintains a list of supervisory authorities at: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

13. Children's Privacy

The System is designed for use by business professionals and is not directed at individuals under the age of 18. LiveWorld does not knowingly collect personal data from anyone under 18. If LiveWorld becomes aware that personal data has been inadvertently collected from an individual under the age of 18, LiveWorld will take prompt steps to delete such information from its records. If you are a parent or guardian and believe that your child has provided personal data to LiveWorld without your consent, please contact LiveWorld immediately using the contact details at the end of this Privacy Policy so that LiveWorld can take appropriate action.

14. Changes to This Privacy Policy

LiveWorld reserves the right to update this Privacy Policy at any time. When material changes are made, LiveWorld will:

• Post the updated Policy on the System with a revised effective date;
• Notify Authorized Users via the System or by email at least 30 days before the changes take effect; and
• Where required by applicable law, obtain consent before implementing material changes.

Your continued use of the System after the effective date of any change constitutes acceptance of the updated Policy. If you do not agree to the updated Policy, you must discontinue use of the System.

15. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or LiveWorld's data practices, please contact:

LiveWorld Inc.
Privacy Office
liveinsightai-privacy@liveworld.com
liveinsightai-legal@liveworld.com (for Data Processing Agreements and legal matters)
liveworld.com
1-888-399-1179

For Authorized Users in the European Economic Area or United Kingdom, LiveWorld's EU/UK representative may be contacted at the address above. You also have the right to lodge a complaint with your local data protection supervisory authority.

By accessing the LiveInsightAI System, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein. This Privacy Policy is incorporated by reference into the LiveInsightAI Terms of Service.

Version: 1.0

© 2026 LiveWorld Inc. All rights reserved. LiveInsightAI™ is a trademark of LiveWorld Inc.